Introduction
HJ Voyage, a brand operating under Founten Industrial Limited, is committed to protecting the privacy of individuals who interact with our website, products, and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at https://www.hjvoyage.lat or engage with our services.
Founten Industrial Limited, located at Rm 9042 9/F Chung Mei Centre Block B, 15-17 Hing Yip Street, Kwun Tong, Hong Kong (HK), is the data controller responsible for the processing of your personal information. We operate within the Computer Systems Design and Related Services industry, providing integrated technology solutions to clients across the Professional, Scientific, and Technical Services sector.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our services immediately. We encourage you to review this document periodically, as it may be updated from time to time to reflect changes in our practices, legal obligations, or service offerings.
This policy applies to all information collected through our website, email communications, contact forms, and any other interaction you may have with HJ Voyage and Founten Industrial Limited. It does not apply to information collected by third-party websites or services that may be linked from our platform, and we encourage you to review the privacy policies of those third parties independently.
Information We Collect
We collect several categories of information to provide and improve our services. The types of data we may collect include personal identification information, technical data, usage data, and communication records. Each category is described in detail below to give you a complete understanding of our data collection practices.
Personal Identification Information: When you fill out a contact form on our website, send us an email, or otherwise initiate communication with HJ Voyage, we may collect your full name, email address, phone number, company name, job title, and any other information you voluntarily provide in your message. This information is necessary for us to respond to your inquiries and provide relevant service information.
Technical Data: When you visit our website, our servers automatically log certain technical information, including your Internet Protocol (IP) address, browser type and version, operating system, device type, screen resolution, referring URL, and the date and time of your visit. This data is collected through standard server logs and is used for security monitoring, traffic analysis, and service optimization.
Usage Data: We collect information about how you navigate and interact with our website. This includes pages visited, time spent on each page, links clicked, scroll depth, and interaction patterns. Usage data helps us understand which content is most valuable to our visitors and allows us to continuously improve the user experience.
Communication Records: When you correspond with us via email, contact forms, or telephone, we maintain records of those communications. This includes the content of your messages, the dates of correspondence, and the resolution of any inquiries or support requests. These records help us provide consistent and effective customer service.
How We Collect Information
We obtain information through various methods, all of which are designed to be transparent and respect your privacy. The primary collection methods include direct submission by you, automated collection technologies, and information received from third-party sources.
Direct Submission: The most common way we receive your information is when you voluntarily provide it. This occurs when you complete a contact form on our website, send a direct email to help@hjvoyage.lat, call our office at +16677674464, or engage with us during business meetings and consultations. You are never required to provide personal information to browse our public website; submission is always voluntary and initiated by you.
Automated Collection: As you navigate our website, we use standard automated technologies such as server logs, cookies, and similar tracking mechanisms to collect technical and usage data. These technologies operate in the background and do not require any active input from you. They help us maintain site security, analyze traffic patterns, and deliver a more personalized browsing experience.
Third-Party Sources: In limited circumstances, we may receive information about you from third-party partners, such as analytics providers, advertising networks, or business partners who refer you to our services. We only engage with third parties that have demonstrated compliance with applicable data protection laws and who have obtained your consent to share your information where required.
How We Use Your Information
The information we collect is used exclusively for legitimate business purposes related to the delivery and improvement of our computer systems design and related services. We do not sell, rent, or trade your personal data to any third party for their marketing purposes. Below is a detailed explanation of how each category of information is utilized.
Service Delivery: We use your contact information to respond to inquiries, prepare project proposals, deliver consulting engagements, and provide ongoing support for the services you have requested. This includes communicating project updates, scheduling meetings, and coordinating with our technical teams to ensure successful project outcomes.
Website Improvement: Technical and usage data are analyzed in aggregate to identify trends, monitor site performance, detect and prevent security threats, and make informed decisions about website design and content strategy. This analysis helps us ensure that our online presence remains fast, secure, and user-friendly.
Legal Compliance: We may process your information as necessary to comply with applicable laws, regulations, legal processes, or governmental requests. This includes maintaining records for tax purposes, responding to lawful requests from public authorities, and enforcing our terms of service and other agreements.
Business Operations: Your information supports the general administration of our business, including internal record-keeping, financial management, quality assurance, staff training, and strategic planning. All internal use is governed by strict confidentiality protocols and access controls.
Legal Basis for Processing
Our processing of personal data is grounded in one or more lawful bases as defined under applicable data protection regulations, including the Hong Kong Personal Data (Privacy) Ordinance and, where applicable, the General Data Protection Regulation (GDPR) of the European Union. The specific legal basis depends on the nature of our interaction with you and the purpose of the processing.
Consent: In many cases, we process your data based on your explicit consent. When you submit a contact form, opt into communications, or accept cookies, you are providing affirmative consent for us to process your information for the specified purposes. You have the right to withdraw your consent at any time, as described in the Your Rights and Choices section below.
Contractual Necessity: If you enter into a service agreement with Founten Industrial Limited, we process your personal data as necessary to fulfill our contractual obligations to you. This includes processing required to deliver the services you have engaged us to perform, manage billing and payments, and provide ongoing support throughout the engagement.
Legitimate Interests: We may process your data where we have a legitimate business interest that is not overridden by your data protection rights. Legitimate interests include improving our services, securing our website against unauthorized access, analyzing aggregate usage trends, and conducting business development activities with existing or prospective clients.
Legal Obligation: In certain circumstances, we are required by law to process or retain your personal data. This may include compliance with tax regulations, anti-money laundering requirements, court orders, or other mandatory legal and regulatory obligations applicable to businesses operating in Hong Kong.
Data Sharing and Disclosure
We share your personal information only in limited and clearly defined circumstances, and we maintain strict controls over any such sharing. We never sell personal data to third parties. The following scenarios describe the limited contexts in which your information may be disclosed.
Service Providers: We engage trusted third-party vendors to perform functions on our behalf, including website hosting, email delivery, analytics, and IT infrastructure management. These providers are contractually bound to use your data only as instructed by us and to maintain security standards at least as rigorous as our own. All service providers undergo a vetting process to ensure their compliance with applicable data protection laws.
Legal and Regulatory Authorities: We may disclose information when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or property, investigate fraud or security incidents, or protect the personal safety of our staff, clients, or the public.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our business assets, your information may be transferred as part of that transaction. You will be notified via prominent notice on our website and via email if such a transfer results in a material change to the way your data is handled.
With Your Consent: In any situation not covered by the above categories, we will seek your explicit consent before sharing your personal information with third parties.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.
Contact form submissions and email correspondence are typically retained for a period of three years after the last communication, unless a longer retention period is required for contractual, legal, or regulatory reasons. Technical and usage data collected through automated means is retained in aggregate form for analytical purposes and is routinely purged of individually identifiable elements after 26 months.
At the end of the applicable retention period, personal data is securely deleted, anonymized, or otherwise rendered inaccessible through methods that prevent reconstruction. If you have specific questions about our data retention schedules or wish to request early deletion of your data, please contact us using the information provided in the Contact Information section.
Data Security
We implement and maintain technical, administrative, and physical safeguards designed to protect your personal information against accidental, unauthorized, or unlawful access, alteration, disclosure, destruction, or loss. Our security framework is regularly reviewed and updated to address emerging threats and evolving best practices.
Technical measures include industry-standard encryption for data in transit using Transport Layer Security (TLS) protocols, secure server configurations with regular patching cycles, firewalls, intrusion detection systems, and access logging. Administrative measures include role-based access controls, mandatory security training for all personnel who handle personal data, and formal incident response procedures that are tested periodically.
Physical safeguards include controlled access to our office facilities, secure storage of any physical records, and policies governing the use and disposal of devices that may contain personal data. While we strive to protect your information, no method of electronic storage or transmission is completely secure. We encourage you to take precautions on your end, such as using strong passwords and keeping your devices updated.
In the unlikely event of a data breach that compromises your personal information, we will notify you and applicable regulatory authorities in accordance with the timeframes and procedures required by applicable law.
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to honoring these rights and will respond to verified requests within the timeframes prescribed by applicable law. The following is a summary of the rights you may exercise.
Right of Access: You have the right to request confirmation of whether we process your personal data and, if so, to obtain a copy of that data along with information about how and why it is being processed.
Right of Rectification: If you believe that the personal data we hold about you is inaccurate or incomplete, you may request that we correct or supplement that information. We will promptly update our records upon verification of your request.
Right of Erasure: In certain circumstances, you may request the deletion of your personal data from our systems. This right is not absolute and may be subject to legal retention requirements or other legitimate grounds for continued processing.
Right to Restrict Processing: You may ask us to temporarily or permanently halt the processing of your personal data under specific conditions, such as when you contest the accuracy of the data or object to our processing activities.
Right of Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your data in a structured, commonly used, and machine-readable format, and you may request that it be transmitted directly to another controller where technically feasible.
Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
Withdrawal of Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact us at help@hjvoyage.lat or write to Founten Industrial Limited at the address provided in the Contact Information section. We may need to verify your identity before processing your request.
International Data Transfers
Founten Industrial Limited is based in Hong Kong, and our primary data processing activities occur within Hong Kong. However, as we serve clients internationally and utilize certain cloud-based service providers, your personal data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer personal data across borders, we implement appropriate safeguards in accordance with applicable law to ensure that your information remains protected to a standard consistent with the protections afforded in your home jurisdiction. These safeguards include standard contractual clauses, adequacy decisions recognized by relevant regulatory authorities, and contractual obligations imposed on our service providers.
By using our services and providing your information, you acknowledge and consent to the transfer, storage, and processing of your data in Hong Kong and any other location where we or our service providers operate. If you have questions about the specific safeguards applicable to your data, please contact us using the details in the Contact Information section.
Privacy for Children
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect, solicit, or maintain personal information from anyone under that age. If we become aware that we have inadvertently received personal data from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information from our records.
If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at help@hjvoyage.lat. We will investigate the matter and take prompt corrective action, including the removal of any such data from our systems.
We encourage parents and guardians to monitor the online activities of their children and to instruct them never to provide personal information through websites or online services without permission.
Third-Party Services
Our website may include links to third-party websites, plugins, and applications that are not owned or controlled by Founten Industrial Limited. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party services and are not responsible for their privacy practices.
When you leave our website via an external link, we encourage you to read the privacy policy of every website you visit. We have no influence over the content, policies, or practices of any third-party site or service, and the inclusion of a link does not imply endorsement by HJ Voyage or Founten Industrial Limited.
We may use third-party analytics services such as Google Analytics to understand how visitors engage with our website. These services may set their own cookies and collect information according to their own privacy policies. You can learn more about how Google collects and processes data by visiting the Google Privacy and Terms page.
Do Not Track Signals
Some web browsers offer a Do Not Track (DNT) setting that sends a signal to websites requesting that they not track your online activities. At this time, our website does not respond to DNT signals because there is no universally accepted standard for how such signals should be interpreted and implemented.
We continue to monitor developments in this area and may update our practices if a consensus standard emerges. Until then, we treat all visitors consistently according to the terms of this Privacy Policy regardless of DNT signal status. If you wish to limit tracking, we recommend using the cookie management settings in your browser as described in the Cookies and Tracking Technologies section.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or service offerings. When we make material changes, we will update the last updated date at the top of this page and, where appropriate, provide additional notice such as a banner on our homepage or a direct email notification to individuals with whom we have an ongoing relationship.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised terms. If you disagree with any change, you should discontinue use of our services and may request deletion of your data as described in the Your Rights and Choices section.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, we encourage you to reach out to us. We are committed to addressing your inquiries promptly and transparently.
Data Controller: Founten Industrial Limited
Registered Address: Rm 9042 9/F Chung Mei Centre Block B, 15-17 Hing Yip Street, Kwun Tong, Hong Kong (HK)
Email: help@hjvoyage.lat
Phone: +16677674464
Website: https://www.hjvoyage.lat
We aim to acknowledge all privacy-related inquiries within five business days and to provide a substantive response within thirty calendar days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.